At Umrah Cab, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book our transportation services.

1. Information We Collect

When you use our website, contact us, or make a booking, we may collect the following information:

• Full Name

• Phone Number / WhatsApp Number

• Email Address

• Pickup and Drop-off Locations

• Travel Date and Time

• Number of Passengers

• Vehicle Preference

• Flight Information, where applicable

• Hotel or accommodation details, where required

• Any additional information you provide when making a booking or contacting us

We may also automatically collect certain technical information, including:

• IP Address

• Browser Type

• Device Information

• Pages Visited

• Cookies and Website Usage Data

2. How We Use Your Information

We may use the information we collect to:

• Process and confirm your transportation booking.

• Arrange and provide transportation services.

• Contact you regarding your booking or travel arrangements.

• Respond to your inquiries and provide customer support.

• Coordinate airport, hotel-to-hotel, Umrah, Hajj, and sightseeing transportation services.

• Improve our website and services.

• Maintain business and booking records.

• Help prevent fraud, misuse, and unauthorized activities.

• Comply with applicable legal and regulatory requirements.

3. Booking Information

To arrange your transportation accurately and on time, we may require information such as your pickup location, destination, travel date, travel time, number of passengers, and contact details.

Where applicable, flight or hotel information may also be requested to help coordinate airport pickups, transfers, and other transportation arrangements.

This information is used primarily to provide and manage the transportation services you have requested.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and improve website performance.

You can disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Information Sharing

We respect the privacy of our customers and do not sell, rent, or trade your personal information for marketing purposes.

Your information may be shared only when reasonably necessary to provide our services, including with:

• Assigned drivers or transportation partners responsible for fulfilling your booking.

• Trusted service providers that assist us with website operation, communication, payment processing, or other business functions.

• Government authorities or regulatory bodies when disclosure is required by applicable law.

We take reasonable steps to ensure that information shared with service providers is used only for the relevant business purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Third-Party Services

Our website may contain links to or integrations with third-party services, which may include:

• Google Maps

• WhatsApp

• Payment providers, where applicable

• Website analytics and other service providers

These third-party services may collect or process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you choose to use.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete and manage your bookings.

• Provide customer support.

• Maintain business and transaction records.

• Meet applicable legal, tax, or regulatory obligations.

• Resolve complaints or disputes.

When personal information is no longer required, we may securely delete it or anonymize it, subject to applicable legal and business requirements.

9. Your Privacy Rights

Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Ask how your personal information is being collected and used.

To exercise any applicable privacy rights, please contact us using the contact details provided below.

10. Children’s Privacy

Our transportation services are primarily intended for adults and individuals making bookings for themselves, their families, or other travelers.

We do not knowingly collect personal information from children for purposes unrelated to providing the requested transportation service. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or applicable regulations.

Any updated version will be published on this page with the revised effective date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Umrah Cab

📍 Madinah, Saudi Arabia

📞 WhatsApp / Phone: +966 58 264 5364

📧 Email: umrahcabsa@gmail.com

By using our website or booking our transportation services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: October 1, 2026